Problems with your order

Occasionally mistakes can happen and when they do we will act quickly to put them right for you.

To ensure we are providing the best service to our customers we record the packing of all orders via CCTV, this protects both you and us. If you are unfortunate to have a problem with your order simply contact us with your ‘Packing Bay CCTV Reference’ from the bottom of your invoice. We will watch your order being packed and put right any problems with your order.

It is essential you check your order as soon as you receive it. If there are any problems such as damaged or missing items you must inform us within 72 hours of receiving your order to enable us to investigate the matter and resolve it for you.