1.1 – We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
1.2 – By using our website and agreeing to this policy, you consent to our use of essential cookies in accordance with the terms of this policy.
2. How we use your personal data
2.1 – In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 – We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 – We may process your account data (“account data”). The account data may include your:
(b) Email address (c) Billing address
(d) Delivery address
(e) Telephone numbers
The source of the account data is you. The account data may be processed for the purposes of operating our website and business, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 – We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.
2.5 – We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 – We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your
(a) Order History
(b) Delivery notes
(c) Points Accrued/Used
(d) Transaction details
The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
Your payment card details is solely collected and processed by our payment providers; e.g., Paypal and Sagepay. We have no control over, and are not responsible for, the privacy policies and practices of such third parties. Please refer to our payment providers’ privacy policies for further information about how your personal data is processed by such third parties.
2.7 – We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.8 – We may process information contained in or relating to any communication you have with us; i.e., messages; ticket communication; phone call recordings; live chat history (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.9 – We may process information relating to your physical health if you choose to use our weight/measurement tracker functionality and/or app. We may process such information included in your personal Weight Tracker profile on our website (“profile data”). The profile data may include (where provided):
(b) Weight Tracker Records (e.g., weight, height, gender)
(c) Weight Tracker Image Uploads (your own photos)
(d) Measurement Tracker Records (e.g., body measurements)
(e) Meal Planner Records (e.g., nutritional and consumption records)
The profile data may be processed for the purposes of providing you with tools to track your health & fitness related improvements and status; as well as enabling us to monitor your use of our website and services. The data may be processed for your information and for the purpose of supplying you with goods and services. The source of this data is you, and the legal basis for this processing is your consent.
2.10 – We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.11 – We may process any of your personal data identified in this policy where necessary for the purposes of managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.12 – In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
3.1 – We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 – We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 – Financial transactions relating to our website and services may be handled by our payment services providers, Paypal and Sagepay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
3.4 – In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.5 – Slim & Save will never share or sell your data to any company for any reason. We only process your data to enable business operations and marketing opportunities inside of Slim & Save.
4. International transfers of your personal data
4.1 – Your personal data shall not be transferred outside of the United Kingdom.
4.2 – The hosting facilities for our website are “In-House” with dedicated secure servers, situated in Stockton-On-Tees in the United Kingdom.
4.3 – You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
4.4 – At no point do Slim & Save transfer, sell or share your data.
5. Retaining and deleting personal data
5.1 – This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 – Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 – You can always choose to delete your account by selecting the corresponding option in your account settings on our website.
5.4 – We delete customer accounts after two years’ of inactivity. This also deletes any profile data you may have stored in our Weight Tracker, Meal Planner and Measurement Tracker tools.
5.3 – We will retain your personal data as follows:
(a) Usage data will be retained for as long as necessary for us to secure the proper administration of our website and business but for maximum of two years.
(b) Account data will be retained for as long as you are a client with us, should you cease to purchase from Slim & Save your account will be automatically deleted after two years of inactivity. When a customer account is deleted and upon request from the customer we shall remove the customer’s email address and telephone numbers.
(c) Publication data will be retained for as long as you have not told us to delete such data.
(d) Enquiry data will be retained for a maximum of two years.
(e) Transaction data will be retained for as long as you are a client with us and for a maximum of 10 years after the deletion of your account.
(f) Notification data will be retained for as long as you have not unsubscribed from the services via the link provided in emails and newsletters or by selecting the corresponding option in your account settings on our website.
(g) Correspondence data will be retained for as long as necessary for us to secure the proper administration of our website and business but for maximum ten years.
(h) Profile data will not be retained after the deletion of your account.
5.4 – In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on keeping personal information only as long as it is necessary for the purposes of holding the information.
5.5 – Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 – We may update this policy from time to time by publishing a new version on our website.
6.2 – You should check this page occasionally to ensure you are happy with any changes to this policy.
7. Your rights
7.1 – In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 – Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 – You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, you can download any personal data we hold on you from your account area instantly.
7.4 – You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 – In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 – In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 – You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 – You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. You can always choose not to receive any marketing information from us by selecting the corresponding option in your account settings on our website.
7.9 – You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 – To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
7.11 – If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 – To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 – You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified in this Section 7.
8. Third party websites
8.1 – Our website includes hyperlinks to, and details of, third party websites.
8.2 – We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1 – Our website and services are targeted at persons at or over the age of 18.
9.2 – If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Updating information
10.1 – You can always update your personal data held in your account in your account settings on our website. Alternatively, please let us know if the personal information that we hold about you needs to be corrected or updated.
11. About cookies
11.1 – A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 – Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 – Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
13. Cookies used by our service providers
14. Managing cookies
14.1 – Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
14.2 – Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 – If you block cookies, you will not be able to use all the features on our website, and possibly not purchase our products or login.
14.4 – You can choose not to allow none essential cookies (google/facebook/bing etc) via your ”GDPR” section of our website here.
15. Our details
15.1 – This website is owned and operated by Slim & Save Ltd.
15.2 – We are registered in England and Wales under registration number 07809440, and our registered office is at:
The Black Path,
15.3 – You can contact us:
(a) by post, to the postal address given above;
(b) in person, at the postal address given above;
(c) by telephone, on (+44)(0)1642 762252; or
(d) by live chat, at the bottom of our website (when available).
16. Data protection officer
16.1 – Our data protection officer’s contact details are:
Data Protection Officer
Slim & Save Ltd,
The Black Path,
This policy was last modified on 24/05/2018