Terms and Conditions

Slim & Save Ltd.

You can visit us in person at:

Slim & Save Ltd
The Black Path
Portrack Lane
Stockton On Tees
TS18 2HE

Our operational hours which you can call us on the phone are:

Sunday to Friday: 9am to 5pm

You can call us on 01642 762252.

You can email us via your account here. We aim to answer all emails within 2 hours inside of our opening hours.

2. Back orders

All items listed for sale are in stock and available for dispatch. We do not have any products on our website which are not in stock and ready for dispatch so we will never put your order into the status of “Back Order”.

3. Security

At Slim & Save Ltd security is our number one priority and as such we invest in the industries most advanced server monitoring and unbiased server reporting. Our dedicated web server is scanned daily by both Verisign and McAffe secure for signs of any spyware, malware or server vulnerabilities. We also follow and successfully comply with PCI DSS.

All card payments are processed by Stripe, PayPal or Braintree which have full PCI DSS compliance and hold the highest level of server security available. At checkout once you have input your personal details you will be offered our three payment methods of Stripe, Paypal or Braintree. If PayPal is chosen you will be transferred to the PayPal site to make payment and complete your purchase before being returned to our website. If Stripe or Braintree are chosen you will stay on our secure website to make payment. At no time does any member of Slim & Save have access to your Credit or Debit Card details nor do we store any card details when placing your order online. If you choose to store your card for future transactions the card will be stored with either Stripe or Braintree, our website will simply hold an encrypted key to access your payment details from Stripe or Braintree for future purchases if you choose to save your card.

4. Edit your order

If you wish to edit or change your order after it has been placed, simply call us on 01642 762252 we would suggest not using email for order changes as we process orders very quickly throughout the day. If outside of our opening hours please login to your account and in the create ticket section you can select the order that your query is regarding. This process will put a flag on your order so it is not packed prior to investigation. Then confirm in the ticket what you wish to change. If your order has already been dispatched, you are not able to modify or change your order but you will be able to return your order as per the return guidelines below. Either way we will confirm and keep you updated.

5. Cancellation/Returns

5.1 ~ Consumers: If you wish to cancel your order after it has been placed, simply call us on 01642 762252 before we dispatch your order providing us with the relevant details. If your order has already been dispatched, you will be responsible for returning your order as explained below.

5.2 ~ If you change your mind you have the right to cancel your order within 14 days of receipt. If you want to send your order back for a refund it must be returned complete with all items present in the same condition it was received, partial orders will be accepted but minus full retail price of individual products used. The cost of delivering the order will not be refunded, if delivery was free due to ordering over £50 then a charge of £4.99 will be taken prior to refund as free delivery is only available for accepted orders. To arrange returning your order call 01642 762252 or email us via your account here. Once we have approved your return you have 14 days to return the order to us. Any orders returned after 14 days of Slim & Save Ltd accepting the return will not be accepted.

5.3 ~ Any parcel which is returned through being non-deliverable or due to not being collected from a Pick-Up Point will be charged at £10.00. This fee is subsidised by Slim & Save as DPD and UPS charge £15 for returning a parcel to our HQ.

5.4 ~ If you choose to have your order delivered to a “UPS Access Point Location” or “DPD Pickup Point” and you do not collect your parcel it will be automatically returned to us after 7 days. If your order is returned we will hold your parcel for up to 14 days whilst we try to arrange re-delivery with you. You will also be charged the return cost as outlined at 5.3 of £10.00.

5.5 ~ Cancellation of order whilst in transit. If you cancel your order after it has left our premises you will need to sign for and accept the delivery, then return it to us via your preferred postal method. Alternatively you may refuse the order or cancel the delivery with our support team and we will have the parcel rerouted back to our head office at a charge of £10.00.

5.6 ~ Orders placed for collection from our premises which are not collected within 10 days of the order being placed will be cancelled and refunded.

5.7 ~ Any goods returned without our authorisation will not be processed nor returned to you (unless you pay the postage).

5.8 ~ Any free products given in orders as a promotion must be returned. Failure to return any free items will result in the value of these goods deducted from your refund.

5.9 ~ We do not offer an exchange of unwanted flavours due to Health & Safety Regulations, therefore we recommend that you buy our VLCD Taster Pack to get one of each flavour for sampling before purchasing in bulk.

5.10 ~ Slim & Save: Slim & Save Ltd reserve the right to cancel any order from the time placed up until delivery has been made, and refund the customer in full.

5.11 ~ Slim & Save: Slim & Save Ltd reserve the right to refuse orders from any individual or business entity which is deemed by Slim & Save Ltd to not be in its best interest.

6. 100% Money Back Guarantee

6.1 ~ All unique first time customers can try Slim & Save risk free! This means you can purchase a plan or single Shakes, Soups Meals or Bars from our range, take delivery and then try the products for *one day (*One day equates to four individual sachets made up of shakes, meals, soups or bars only). After trying the products, if you feel the plan is not right for you then simply return the remaining packs for a 100% refund of your order price, including any delivery charges and up to four products used.

6.2 ~ A first time customer is defined by never previously purchasing products from Slim & Save, this also covers purchases via our Amazon Store or eBay.

6.3 ~ If you ordered a Shaker/Mixer Bottle you may use this to try the products and should you decide to return your order you may keep the Shaker/Mixer Bottle and you will not be charged for this.

6.4 ~ You must inform us of your intentions to return your order within 14 days of receipt and you must return your order within 14 days of notifying Slim & Save of your intended return.

6.5 ~ Posting back your order. You will be responsible for the cost to return your order. It is not possible to refund to a card any amount greater than has been paid.

6.6 ~ Once the order has left our premises, it is your responsibility to take delivery of the parcel (or collect from a pickup point if that option was chosen) and return the parcel to us at your expense. If the parcel is refused for delivery or not collected the carrier will return the parcel to Slim & Save at a charge of £15.00. If this happens we will refund you less a charge of £10.00 in regards to the return charge by the carrier. To ensure a full refund you must return the parcel to us at your cost.

6.7 ~ Our money back guarantee offer only stands for standard next day delivery or Royal Mail options. If you choose an expedited “by 12” or Saturday/Sunday service the cost of delivery will not be refunded.

6.8 ~ We highly recommend that you send your parcel back via a tracked method. We are unable to refund any orders that we do not receive back.

6.9 ~ If you use more than four products you are unable to qualify for the 100% Money Back Guarantee and you shall need to follow our standard returns policy as quoted above in step 5.

6.10 ~ Any free products given in orders as a promotion must be returned. Failure to return any free items will result in the value of these goods deducted from your refund.

6.11 ~ Slim & Save process refunds as soon as your order is returned or cancelled (if it has not left the building) however, timescales for the funds to reach back into your account are beyond our control and can take up to 14 days. This is down to the payment gateway and your bank, there is nothing that we can do to speed up this process.

6.12 ~ Re-purchasing after refund – If you intend to purchase as soon as you have been refunded we would recommend that we create your refund in the form of a coupon or points, this way your funds will be instantly available rather than have to wait until the funds have gone back into your bank.

7. Problems with your order

It is essential you check your order as soon as you receive it. If there are any problems such as damaged or missing items you must inform us within 72 hours of receiving your order to enable us to investigate the matter and resolve it for you.

8. Reward Points

8.1 ~ Points are accrued on orders at a rate between 3% and 15% based on membership level.

8.2 ~ Points have no monetary value.

8.3 ~ Points cannot be shared with or gifted to another person.

8.4 ~ Points will expire on accounts that have not purchased within any rolling 12 month period.

8.5 ~ Delivery charges cannot be paid with points, nor are points accrued on delivery charges paid by the customer.

9. Coupon redemption

If you have a coupon, you can redeem it at the checkout. Simply enter the coupon code and continue with the payment process. You will see the coupon deducted from your total amount.

10. Health & Medical Disclaimer

Slim & Save Ltd require customers to check the suitability of a VLCD Programme with their Doctor prior to ordering from our website. By placing an order you are confirming that you have checked the suitability of the programme and you are in good health and approved by your Doctor to follow such a programme. Recommendations on this website or in personal consultation by phone, email, in-person, or otherwise, is at the customer’s discretion and sole risk. The information offered is intended for people in good health. Anyone with medical problems of any nature should see a doctor before starting a diet or exercise program. Even if you have no known health problems, it is still required to consult your doctor/s before making major changes in your lifestyle. Staff at Slim & Save Ltd are not doctors. The advice we give is based on over 15 years of practical application, dealing with the needs of our own health and physiques as well as the needs of others. Any recommendations we may make to you regarding diet, including, supplements and herbal or nutritional treatments must be discussed between you and your doctor.

11. Customer Accounts

11.1 Customers may have only one account at our website, anyone with multiple accounts will have accounts merged into one.

11.2 Order history, points accrued, weight logs and meal planner logs will be automatically merged so no data will be lost.

11.3 Once we are aware a customer has multiple accounts we shall merge any older accounts with the last active account. No notice shall be given when merging accounts.

12. Delivery Policy

12.1 ~ All orders received before 4:30pm Monday through to Friday are dispatched the same day. Orders placed after 4:30pm are dispatched the next working day. Saturday and Sunday are not classed as working days even though we actually work on a weekend we are not able to dispatch your order until Monday, so if you place your order after 4:30pm on a Friday it will not be dispatched until the following Monday.

12.2 ~ Any customer choosing to leave a parcel in a safe place does so at their own risk. Slim & Save accept no responsibility for parcels stolen if they have been requested to be left without a signature by the customer.

12.3 ~ We send parcels by Interlink, Royal Mail, DPD or UPS depending on where you live and the options you choose at checkout. We never make a profit on postage, all postage costs are always rounded down and in some cases heavily discounted to what they actually cost us.

13. VAT (Value Added Tax)

Our website is Business to Consumer, and as such we choose not to display VAT as a separate entity on our website. If you are buying for a business and have reason to reclaim the cost of any VAT (on selected items where applicable) you can contact us for a VAT receipt. We will require your valid VAT Registration number as well as a purchase order.

11. Law And Jurisdiction

Any disputes or claims regarding to sales or services offered through Slim & Save Ltd websites or literature will be governed by English law. Any dispute or claim arising will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

For our comprehensive privacy policy please see here.

Last updated 13th July 2021

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